Returns & Refunds

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Policy:

• You have 14 days from the date of receipt to return your item(s).

• Items must be unused, unopened, and in their original packaging.

• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

How to Initiate a Return:

1. Contact our support team at info@dermaprotectplus.com with your order number and reason for return.

2. We will provide you with a return authorization and instructions.

3. Pack the item securely and send it to the following address:

Derma Protect Plus Innovation GmbH
Siemensstraße 6, 88048 Friedrichshafen, Germany

 

Refund Process:

• Once we receive and inspect your return, we will notify you of the approval status.

• Approved refunds will be processed within 5–7 business days to your original payment method.

• You will receive a confirmation email once the refund has been issued.

Damaged or Faulty Items:

If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.

Cancellations:

Orders can be cancelled within 24 hours of placement. Please contact us as soon as possible.

For any return-related questions, email us at info@dermaprotectplus.com or call +49 176 67257652.